Tech giant Apple has issued a formal apology after the company admitted to having human contractors secretly listen to customers’ recordings with the digital assistant Siri, in order to improve the service. “We realize we haven’t been fully living up to our high ideals, and for that, we apologize,” Apple’s statement reads.
Apple isn’t the first company to be caught invading its customers’ privacy using human contractors; they are joined by Google, Amazon, Facebook, and Microsoft. According to the Guardian, the hired contractors had access to recordings that included full private details, which were often caused by accidental #Siri triggers. Workers reportedly were listening to up to 1,000 recordings a day. That report led to Apple announcing it would suspend the grading program that analyzes those recordings. “We are committed to delivering a great Siri experience while protecting user privacy,” an Apple spokesperson said in a statement to The Verge at the time.
Apple still plans to continue grading its Siri recordings under the new policies later year. Customers will then be able to decide if they want to be recorded.