Many Cash App customers are claiming they are getting scammed using fake accounts and numbers.
A woman from Columbus, Georgia said that she was trying to send money to her son using Cash App, which is a quick and easy way to transfer money.
According to WTVM, Mildrea Shorter’s transaction wouldn’t go through. That’s when she decided to use Google to find a contact number for customer service.
“A representative answered the phone, saying, ‘thank you for contacting Square cash App.’ I told them what happened. They then proceeded to say, ok, let’s validate who you are. They asked me for my name, and telephone number,” said Shorter.
Within 22 minutes, Shorter’s account was wiped clean of $4,668.
Mildrea filed a police report after finding out the number was fake. Columbus Police Financial Crimes unit then issued a ‘fraud alert.’
As a result, the police and Better Business Bureau are warning users to not give their pin or personal information over the phone, regardless of how credible the source may seem.
“If you are using Paypal CashApp or square, make sure your bank account is not attached. Make sure it’s your credit card. It is easier to dispute,” said Business Relations Specialist with the BBB, Mallory Bergara.
A Cash App representative has issued a statement.
“We are always working to protect our customers, which includes educating them about phishing scams. We remind customers that currently (1) the Cash App team generally communicates via email; (2) the email will come from a cash.app, square.com, or squareup.com address; and (3) the Cash App team will never solicit a customer’s PIN or sign in code outside of the app. For more information, we encourage customers to visit our website.”