Florida Bill Would Let Diners Refuse Automatic Gratuity for Bad Service

Florida lawmakers are considering a bill that could shake up restaurant tipping policies across the state. If passed, HB 535 would allow diners to refuse automatic gratuity or service charges if they feel their service was unsatisfactory.

The proposed amendment states, “A guest may not be required to pay an automatic gratuity or service charge if the guest complains … about the quality of service provided.” Additionally, automatic gratuities or service fees would only be allowed for parties of six or more.

The bill also includes transparency requirements, mandating that restaurants disclose who receives the gratuity or service charge and provide a breakdown of percentages.

The Florida Restaurant & Lodging Association opposes the amendment, arguing that service charges are a “key tool for ensuring service and success.”

The debate comes as tipping culture faces growing backlash. A recent WalletHub survey found that 83% of Americans believe automatic service charges should be banned, and nine out of 10 think tipping has “gotten out of control.” Social media platforms, particularly Reddit, have been flooded with discussions on “tip fatigue,” with many users expressing frustration over tipping expectations in places where it was traditionally unnecessary.

If approved, the law would go into effect on July 1, 2025.