Amazon Blames Viral Ring Doorbell Scare on System Glitch, Not Hackers

Social media erupted this week with claims that Amazon’s Ring doorbells were hacked on May 28th, following viral TikTok and Reddit posts showing suspicious login activity. Users shared screenshots of unauthorized device logins, all oddly dated the same day. Concern quickly spread, leaving many Ring owners questioning whether their security had been compromised.

Cybersecurity expert Davey Winder admitted the buzz initially sounded exaggerated, saying, “If someone claimed their doorbell had been hacked, you’d be looking for evidence of tinfoil hat wear.” But the volume of consistent reports caught his attention. “The one thing that prompted me to investigate further, however, was the evidence,” Winder noted, referencing the matching screenshots from multiple users.

After checking his own Ring account, Winder found similar login records.

“Lo and behold, there were the same myriad logins from devices all dated May 28th. Something was, indeed, not right,” he said. However, he recognized every device and noted some were no longer in use. That observation led him to believe the issue was not a cyberattack but a technical glitch.

Amazon has since confirmed that theory. In a July 18th statement, Ring’s team explained, “We are aware of an issue where information is displaying inaccurately in Control Center. This is the result of a backend update… We have no reason to believe this is the result of unauthorized access to customer accounts.”

So, while it looked like a mass hack, it turns out a system update caused widespread confusion, not a security breach.