Facebook to Buy Customer Service Startup ‘Kustomer”

Today Facebook Inc announced that it would buy customer service Kustomer, as the world’s largest social network forays further into e-commerce.

Financial details of the deal have yet to be disclosed.

The Wall Street Journal was the first to report about the acquisition. They said that the transaction valued Kustomer at $1 billion.

Kustomer allows businesses to aggregate customer conversations from various channels into a single screen, and also to automate some of the responses to buyers. The firm already offers its services on Facebook Messenger and Instagram.

Earlier this year, Facebook launched Shops, a service that allows businesses to display and sell products across its platforms.

Iesha

Hi All, my name is I’esha and I’ve been a writer for baller alert for 1 year and 2 months. I’m also a student and entrepreneur .

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