The United States Federal Trade Commission wants to get to the bottom of the issue that has caused so much frustration for McDonald’s customers. They are reportedly looking into why McDonald’s McFlurry machines are always broken.
Earlier this summer, the FTC sent letters to McDonald’s franchisees to survey how often owners can work on the machines without the manufacturer’s help.
In a pending lawsuit, Taylor Commercial Foodservice LLC, the company that makes McDonald’s McFlurry machines, has been accused of creating a device that is frequently prone to breaking down and extremely difficult to fix.
The lawsuit alleges that the company runs a “repair racket” and profits off the costly repairs frequently required to keep the McFlurry machines up and running.
A representative for Taylor denied the allegations saying, “A lot of what’s been broadcasted can be attributed to the lack of knowledge about the equipment and how they operate in the restaurants.”
“When working with dairy products] you have to make sure the machine is cleaned properly. The machines are built up with a lot of interconnecting parts that have to operate in a complex environment and manner,” the rep explained.
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