Starbucks Reverses Open-Door Policy, Requires All Cafe Visitors to Make a Purchase

Those who enjoy sitting in Starbucks for rest or to complete their remote work will now be required to buy something in order to keep doing so.

The beloved coffee chain is reversing its open-door policy, mandating purchases for those who want to linger or use restrooms. A new code of conduct will also prohibit harassment, discrimination, smoking, vaping, drug use, and panhandling in company-owned North American stores.

This shift marks a departure from a policy implemented in 2018 after the arrest of two Black men at a Philadelphia location for sitting without ordering. The incident, caught on video, sparked outrage and forced the company to adjust its approach. Now, under CEO Brian Niccol, Starbucks aims to refocus on “inviting places to linger” while balancing customer comfort and safety.

Spokesperson Jaci Anderson emphasized prioritizing paying customers while emphasizing, “We want everyone to feel welcome and comfortable in our stores,” Anderson explained.

Employees will receive training on enforcing the policy, which allows stores to contact law enforcement if necessary.

Despite the inclusive vision, Starbucks has faced challenges with disruptive behaviors, including drug use and safety threats. In 2022, it closed 16 stores, citing safety concerns. Howard Schultz, Starbucks Chairman during the 2018 policy shift, stated then, “We don’t want to become a public bathroom,” while also stressing dignity for all customers.

Thankfully for customers, there doesn’t appear to be any minimum purchase requirement. Even buying a granola bar or pack of nuts will suffice and allow access to the cafe’s tables, restrooms, and charging spaces.