The American Customer Satisfaction Index (ACSI) released an annual report for the best fast-food restaurants. For the seventh straight year, Chick-fil-A was ranked as number one.
According to USA Today, Chick-fil-A received a score of 83 out of 100. Last year, the restaurant received a score of 84.
Domino’s, KFC, Starbucks, and Five Guys were among the top five rankings.
ACSI ranked restaurants on cleanliness, staff helpfulness, accuracy, and reliability of mobile apps.
David VanAmburg, director at ACSI, says that the COVID-19 pandemic lockdowns greatly influenced the rankings. Full-service restaurants had an overall score of 80 because of the increase in takeout and delivery options.
“During the pandemic, folks got a taste for what it’s like to have food from their favorite restaurants delivered right to their door. And now that they’ve gotten used to this service, there’s no going back. Restaurants need to continue to give customers all the options they’ve become accustomed to over the last year and a half. If not, they might grab a bite somewhere else,” VanAmburg said.
The American Customer Satisfaction Index interviewed nearly 20,000 customers from April 1, 2020, to March 29, 2021.
McDonald’s. Jack in the Box, Popeyes, Sonic, and Wendy’s were among the worst-rated fast-food chains.
