A video making the rounds on Facebook has people talking about what they would do in the same situation. In the clip, a woman confronts a young Starbucks cashier at a drive thru window and accuses her of copying her credit card information.
According to the woman in the video, the cashier took her card at the window and said she needed to step to the back to get receipt paper for the register. The customer says she later noticed a $200 charge at a grocery store that she did not make, and she believes her card was copied while the cashier was out of sight. She then returned to the store, recorded the confrontation and posted it online.
In the video, the customer says she plans to tell the employee’s managers and contact police. The cashier, who is reportedly 19, responds with the kind of line learned in customer service training, apologizing for the inconvenience several times. Nothing in the video confirms the accusation, and the employee’s side of the story has not been shared. Neither Starbucks nor the employee had been reported to respond at the time of this post.
Viewers on Facebook were split. Some felt the customer was justified in speaking up, while others felt the young employee was being judged in front of the whole internet before anything was proven. The bigger question is whether filming a confrontation and posting it online is the right move when you believe someone wronged you, or whether a bank and the police are a better first stop.
Where do you land? Tell us what you would have done in the comments.
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